General Terms and Conditions

Below are answers to some frequently asked questions regarding our policies. If you need further assistance, please contact us at sales.support@jocrafter.com.

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1. Refund Policy

 

We strive to ensure customer satisfaction with every purchase. Our refund policy is as follows:

• Non-Customized Products: Refunds are available within 30 days of purchase only if:

  • The wrong item was purchased

  • The item was delivered damaged

• Customers are responsible for return shipping fees.

• Refunds will only be processed once the returned item is received and inspected.

• Customizable Products: These items are not eligible for refunds unless the received item differs from the approved design.

• Customers must approve the final design before customization begins.
   

 

2. Shipping Policy

 

We aim to deliver your orders as efficiently as possible:

• All orders are shipped via the most economical carriers available for your location.

• Tracking information will be provided once the order is shipped.

• Shipping times may vary based on the destination and carrier.

• Most orders are shipped out within 1-3 business days.

• We ship internationally, please contact us for a quote to your location if unavailable at checkout.

• Buyers are responsible for any additional shipping fees, import duties, or taxes incurred during international delivery.

 

3. General Terms and Conditions

 

By placing an order with JoCrafter, you agree to the following terms:

• All customized products require customer approval before production.

• JoCrafter is not responsible for delays caused by the shipping carrier.

• Customers are responsible for providing accurate shipping information. Incorrect addresses may result in additional shipping fees.

• Prices and policies are subject to change without notice.

• No design or customization work will begin unless an order has been received.

 

For any other inquiries, feel free to contact us. Thank you for shopping with JoCrafter!