Digital Item Policy

Last Updated: 10/08/2023
 

Thank you for choosing Jocrafter for your digital item purchases. This Digital Item Policy outlines the terms and conditions governing the purchase and use of digital items from Jocrafter. Please read this policy carefully before making a purchase. If you have any questions or concerns, please contact our Customer Service team at sales.support@jocrafter.com.
 

1. Sales of Digital Items

1.1. All sales of digital items through Jocrafter are final. Once a digital item has been purchased, it cannot be returned, exchanged, or refunded.

1.2. Jocrafter reserves the right to modify, discontinue, or remove any digital items from our catalog at any time without prior notice. However, if you have already purchased a digital item, you will still have access to it.

2. Customer Support

2.1. If you encounter any issues or require assistance with a digital item you have purchased from Jocrafter, please contact our Customer Service team at sales.support@jocrafter.com. We are here to assist you with any questions or problems you may have.

2.2. When reaching out for support, please provide the following information:

• Your name

• Order number

• Description of the issue or inquiry

• Any relevant screenshots or documentation

2.3. Our Customer Service team will make every effort to respond to your inquiries in a timely manner and provide assistance to resolve your concerns.

3. Use of Digital Items

3.1. Upon purchase of a digital item from Jocrafter, you are granted a non-exclusive, non-transferable license to use the item for personal or business purposes, as specified in the item's description.

3.2. You may not resell, redistribute, sublicense, or share the digital item with others, unless expressly permitted by Jocrafter or the terms specified in the item's description.

3.3. Unauthorized use or distribution of digital items may result in legal action.

4. Updates and Revisions

4.1. Jocrafter may occasionally release updates or revisions to its digital items to improve functionality, address issues, or add new features.

4.2. Customers who have purchased a digital item will receive any applicable updates or revisions at no additional cost, provided they are within the terms of the original purchase.

5. Privacy and Data Security

5.1. Jocrafter takes your privacy and data security seriously. We do not collect or store any sensitive payment information on our website. Please refer to our Privacy Policy for more information on how we handle your data.

6. Changes to this Policy

6.1. Jocrafter reserves the right to modify or update this Digital Item Policy at any time without notice. Changes to this policy will be reflected on our website.

7. Contact Information

If you have any questions, concerns, or require assistance, please contact our Customer Service team at: Email: sales.support@jocrafter.com
 

Thank you for choosing Jocrafter for your digital item purchases. We appreciate your business and trust in our products and services.